FAQ
Q. Reservations
A. Reservations must be paid in full at the time of booking and are totally non-refundable and non-changeable.
Q. Check In / Check Out Times
A. Check in time is 3:00pm on your day of arrival and check out time is 12:00pm on your day of departure. Upon check in a valid credit card will be required to cover any damage incurred during your stay.
Q. Children & Special Needs
A. Cribs and playpens are subject to availability. It is recommended to book at the time of your reservation.
Q. Fitness Facilities
A. There are on-site fitness centers and swimming pools indoors and/or outdoors.
Q. Housekeeping Services
A. Housekeeping Services are available on a daily or weekly basis and prices vary accordingly. Please inquire at the time of your reservation.
Q. Included in Rate
A. Rates include complimentary local and toll-free calls, high speed wireless internet access, cable TV with movie channel. Please note that our rate does not include any incidentals that you may incur, such as long distance calls, laundry services, dry cleaning, parking charges, or gratuities, nor does it include any Federal or Provincial taxes.
Q. Internet Services
A. All accommodations are equipped with a complimentary high speed wireless internet access.
Q. Luggage Storage
A. We have a storage area where we can store your luggage for a short time during office hours; perfect for early arrivals or late departures.
Q. Maximum Occupancy
A. The maximum number of guests is dependent of your accommodation and will be confirmed at the time of reservation.
Q. Parking
A. Complimentary parking is available for term of stay. Advance reservations are strongly recommended as on-site parking is limited.
Q. Party Policy
A. Large and loud parties are strictly forbidden and a strict quiet by 10:00pm (indoors and out) is enforced. Any misbehaviour or inconvenience to any guest will not be tolerated, and may result in your immediate eviction from the premises, without refund.
Q. Penalties for early check out / Late check out
A. A penalty may be implemented if sufficient time has not been provided due to a change with ones departure for long-term contracts.
Q. Pet Policy
A. Small pets are welcome with a non-refundable cleaning fee of $50.00 per stay. Pets must not be left unattended. Pet owners are responsible for any and all damages incurred by pet, which would include noise complaints as a result of barking or any other pet generated noise that results in disturbing other guests. A pet contract is required to be signed. Guests are responsible for all costs associated with excessive cleaning or damage incurred by their pet(s). Housekeeping services will not be executed in the presence of an unattended pet. Please note that hosting a pet in a suite designated as a pet free suite will result in a minimum $500.00 cleaning fee. Please notify us at the time of your booking if you will be bringing your pet.
Q. Smoking Suites Not Available
A. All accommodations are strictly non-smoking. Smoking in any suite is strictly forbidden and will result in a minimum $500.00 cleaning fee. All public areas are strictly non-smoking.
Q. Wheelchair Access
A. Properties have wheelchair access and adapted rooms for the disabled.
